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FAQ

  • Will there be additional charges for future software updates?
    Absolutely! You’ll never have to pay extra for software updates. We provide free over-the-air updates for life, so you can rest easy knowing your POS system will always be current without any additional costs. With TapGo, you’re covered for the long haul!
  • Can TapGo be used in other industries besides hospitality?
    Our in-house software development team creates custom solutions for all industries, making your daily operations seamless. Let us help your company run more efficiently!
  • What is the duration of the contract with TapGo?
    We offer a variety of flexible pricing options to suit your needs. Customers can choose between a monthly rolling subscription or a contract ranging from 12 to 36 months. To find the best option for you, simply speak with a member of our sales team, and they'll be happy to assist you!
  • What are the key differences between TAPGO! and the Professional version?
    TAPGO! is designed for anyone running any type of business to take payments quickly and easily. TAPGO! Can be used by anyone from dog walkers and taxi drivers to tutors or retail shops. TapGo Professional is designed purely for Hospitality & Catering businesses such as fast food restaurants that are looking for additional functionality.
  • Is TapGo compatible with all types of businesses?
    TAPGO! is designed for anyone running a business, enabling you to accept payments quickly and easily, no matter your industry. For those in the Hospitality & Catering sector, we offer TapGo Professional, specifically tailored for fast food restaurants and similar businesses. With features that enhance efficiency and streamline transactions, TapGo Professional ensures you deliver outstanding service to your customers. Choose TapGo for a seamless payment experience, whether you're a small shop or a bustling restaurant!
  • Free trail, what I say no at the end?
    🌟 **Introducing Our No Obligation Trial!** 🌟 Are you ready to elevate your business with the best kiosk on the market? With our **No Obligation Trial**, you can experience it firsthand—risk-free! Here’s how it works: 1. **Try Before You Buy**: Get our top-of-the-line kiosk set up at your location and see the results for yourself. 2. **Flexible Pickup**: If you decide it’s not for you, simply let us know, and we’ll collect our equipment at your convenience. No hassle, no strings attached. 3. **Join the Ranks of Satisfied Customers**: The best part? No one has ever returned our kiosk once they've experienced its power and efficiency! Don’t miss out on this opportunity to transform your business. Try it today and see why our kiosk is the best investment you’ll make! Ready to get started? Contact us now! 📞✨
  • Do you offer a referral program?
    Yes! At TapGo, we offer an exciting partner and reseller program for businesses looking to collaborate with us. This program is designed to provide you with the tools and support you need to succeed while expanding our reach together. If you're interested in boosting your business with a trusted payment solution, visit our partner page to learn more about our referral partner program. Join us in delivering exceptional service and innovative solutions to customers, and let’s grow together!
  • How good is your customer support?
    At TapGo, we’re dedicated to ensuring your success! That’s why we offer free 24/7 support to all our customers, 365 days a year. As a TapGo Professional user, you can easily reach our Tech Support Team through our support ticketing system on your POS, or contact us via email, telephone, and WhatsApp. But that’s not all—every customer is paired with a dedicated Account Manager who will guide you through the setup and installation of your POS or digital ordering products. With TapGo, you’re not just a customer; you’re a valued partner, and we’re here to support you every step of the way!
  • Do your Turnkey Solutions come with a warranty?
    At TapGo, we stand by the quality of our service! If our team cannot diagnose your issue within 20 minutes, we guarantee a replacement by the next working day. This commitment ensures that you experience minimal downtime and can get back to business as usual. Trust TapGo for reliable support and swift solutions—your satisfaction is our priority! "Imagine a world where downtime is minimised because issues are resolved before you even know they occurred. With TapGo's Remote Access, we proactively fix problems, ensuring your operations run smoothly. This efficiency not only enhances your productivity but is also a key factor in delivering a quick ROI on your investment. Choose TapGo and experience seamless service that keeps your business moving forward!"
  • Are the contracts flexible with TapGo?
    Sales Facts for TapGo Flexible Pricing Options: We offer a range of competitive pricing plans to suit your needs. Subscription Choices: Customers can select between a monthly rolling subscription or a contract term of 12 to 36 months. Expert Guidance: Our knowledgeable sales team is ready to help you find the best option tailored to your business requirements. Affordable Solutions: No matter the plan you choose, TapGo ensures you receive exceptional value for your payment solutions. Contact us today to discuss which pricing option is right for you!
  • In which countries does TapGo currently operate?
    TapGo currently has offices in the UK, South Africa, and India, and we're actively expanding into new countries! Stay tuned to our social media channels for exciting updates and announcements about our global growth. Join us on this journey as we bring our innovative payment solutions to even more markets!
  • Are products covered by a warranty?
    Absolutely! All of our hardware products come with a one-year warranty. If your equipment develops a manufacturer fault, we’ll take care of it by either repairing or replacing it. With TapGo, you can have peace of mind knowing that we’ve got you covered!
  • What makes lease purchase the ideal financing option for my business?
    Why pay in cash when you can invest it elsewhere? We recommend considering lease purchase as a strategic route. Here’s why: the interest you incur is rebateable at the end of the year—your accountant can confirm this benefit. This approach allows you to enjoy a "free trial" of the asset, keeping it for your use while starting repayments as agreed with your finance provider. By choosing lease purchase, you can optimize your cash flow and make smarter financial decisions.
  • How will may business change in the first of purchasing a kiosk?
    We, along with our partners, have extensive experience working with large enterprises that have successfully utilised kiosks for years. What we’ve found is that 89% of store foot traffic is directed to the kiosk. Additionally, when positioned effectively within the store, kiosks can lead to upselling opportunities with the same customers. This strategy enables our clients to easily calculate their return on investment (ROI).
  • What is Autonomous shopping?
    Often referred to as the 'Google shop,' this self-service system empowers customers to help themselves to products, streamlining the shopping experience. With TapGo at the point of sale, customers are only charged for what they pick up, making it ideal for high footfall environments. This approach not only reduces the need for extensive staff but also effectively covers absences. By investing in TapGo, you're not just enhancing customer convenience; you're also positioning yourself for high ROI, ensuring your investment pays for itself efficiently.
  • Why do I need Age Verification?
    We take great care in ensuring that we properly identify customers purchasing age-sensitive products. This commitment not only protects our business but also fosters trust with our clientele. Additionally, investing in our solutions offers high ROI, meaning your investment pays for itself quickly, delivering returns that enhance profitability and drive growth in a short time frame.
  • What makes you believe your kiosk offers the best value in the market?
    Our offering provides the best value for your investment. With our comprehensive package, you get all the essential features you need from the start. As your business grows, you won’t have to worry about losing access to key features or facing unexpected premium fees for anything that falls outside your original agreement. We’re here to support you every step of the way, ensuring that your investment continues to pay off as your needs evolve.
  • What full range of services and products does the company provide?
    We offer everything you need to launch your business with a kiosk, including: Software solutions suitable for single stores as well as multinational enterprises Payment systems, including both POS and eCommerce options Digital screens for effective advertising Comprehensive marketing services Telecommunications support Waiter pads Tills Tipping Platform Age Verification Robotics technology Autonomous Shopping Why juggle multiple providers when you can streamline your operations with TapGo? Instead of managing your business across at least 11 different platforms, enjoy the convenience of all services integrated into a single, user-friendly platform. This minimizes downtime during technology breakdowns and ensures you receive 24/7/365 support for the lifetime of your contract. Simplify your workflow and experience uninterrupted service with TapGo!
  • Is tipping law in hospitality?
    Tipping isn’t just a nice gesture; it’s a vital part of our business model. It’s the law, contributing to revenue while ensuring our staff stays happy and motivated. By encouraging tipping, we not only meet compliance standards and avoid fines, but we also foster a positive environment that benefits everyone. Let's embrace tipping as a win-win for our team and our bottom line! Imagine an investment that not only pays for itself quickly but also accelerates your profitability and fuels growth. With a high ROI, you can see rapid returns that empower your business to thrive. Let’s explore how our solution can maximize your investment and help you achieve your financial goals faster!
  • What is a turnkey solution?
    Our turnkey solutions mean you receive a fully equipped kiosk with the software pre-installed and a payment device included. All you need to do is switch it on! Plus, we provide 24/7/365 support for the entire duration of your contract, ensuring you have assistance whenever you need it. Investing with high ROI means your investment pays for itself quickly, delivering returns that enhance profitability and drive growth in a short time frame.
  • Monthly payment is it safe guarded?
    We are pleased to announce that by utilizing our network of trusted third-party partners, we can connect companies and individuals with reputable finance houses, regardless of credit rating. Our commitment is to provide access to essential financial resources without any upfront payment requirements throughout the duration of the contract. This approach ensures that our clients can focus on their financial growth with peace of mind, knowing that we are dedicated to supporting their needs without any immediate financial burden.
  • Does TapGo offer Marketing Services?
    We provide a comprehensive suite of digital marketing services to support our customers. This includes creating menus, in-store advertisements on our screens, and, most importantly, managing your social media. We keep your customers informed about your latest offers, allowing you to focus on your business while we take care of your marketing needs.
  • What are the benefits of entering into a contract?
    With our fixed monthly payment system, you can confidently budget for a single, unchanging figure throughout the duration of your contract. This innovative vehicle payment structure allows you to access up to 50% more financing than traditional contracts would permit, enabling your business to grow and thrive without unexpected financial fluctuations. Enjoy the peace of mind that comes with predictable payments, empowering you to focus on what truly matters—your business success.
  • How would a Robot help my business?
    Transform your business with our innovative robot solutions! Our technology offers Mapping, Tipping, a digital menu, and table service—perfectly designed to either supplement your staff or completely run the floor. By investing with TapGo, you’re not just enhancing efficiency; you’re securing a high ROI that ensures your investment pays for itself quickly. Experience rapid returns that boost profitability and drive growth in a short timeframe. Let’s elevate your operations together!
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