Competing with Delivery Services

and Third-Party Apps in the Restaurant Industry

One of the biggest challenges faced by restaurant businesses today is competing with large delivery services and third-party apps, such as UberEats, Deliveroo, and JustEat. These platforms dominate the online ordering landscape, but they come with high commission fees and limited control over customer relationships. Plat360form offers a solution that helps you regain control and boost your restaurant’s competitiveness without relying heavily on third-party delivery services.

Pain Points of Competing with Delivery Services and Third-Party Apps

1. High Commission Fees
   Third-party platforms often charge significant commission fees, eating into your profits. This means you lose a large percentage of your sales, especially during busy periods.

2. Lack of Customer Data Ownership
   Third-party delivery apps own the customer data, leaving you with little insight into your customers' ordering habits, preferences, and feedback. This prevents you from building long-term customer relationships and optimising your marketing efforts.

3. Limited Branding & Visibility
   On third-party apps, your restaurant is just one among many. It's difficult to stand out and build a strong, recognisable brand, as you're competing with hundreds of other establishments in the same category.

4. Reduced Control Over Customer Experience
   The third-party delivery service controls the entire customer journey, from ordering to delivery. This means you have limited ability to ensure that your food is delivered in optimal condition and that the customer experience matches your brand standards.

5. Reliance on External Platforms
   When you depend on third-party platforms, any issues with their app or service—whether it's technical difficulties or customer complaints—are beyond your control. This leaves you vulnerable to losing orders or damage to your reputation.

How Plat360form Can Help You Compete

✅ Direct Delivery Platform
With Plat360form, you can set up your own branded delivery service, cutting out the middleman and retaining more of your profits. You can manage orders directly through the platform, ensuring better customer service and control over the entire process.

✅ Customer Data Ownership
Plat360form collects valuable customer data, giving you full access to insights into customer preferences, ordering habits, and feedback. You can use this information to tailor your menu, promotions, and loyalty programs, building stronger relationships with your customers.

✅ Customisable Branding
Unlike third-party apps, Plat360form allows you to fully customise your restaurant's digital presence. You can showcase your menu, promotions, and brand identity on your own platform, ensuring that your restaurant stands out and attracts more loyal customers.

✅ Enhanced Customer Experience
Plat360form gives you complete control over the delivery experience. From order tracking to delivery times, you can ensure that your customers receive a seamless, top-notch service that matches your restaurant’s standards.

✅ Lower Costs
By taking control of your own delivery system, Plat360form eliminates high commission fees, meaning you keep more of your profits. This allows you to invest in other areas of your business, such as improving food quality, enhancing customer experience, or expanding your menu.

✅ Marketing & Loyalty Tools
Plat360form provides tools to engage and retain your customers through loyalty programs, discounts, and personalised promotions. Use the platform’s data to create targeted campaigns that drive repeat orders and increase customer lifetime value.

Benefits of Competing Effectively with Plat360form

• Higher Profit Margins: By removing the need for third-party apps, you can avoid high commissions and retain a larger share of your sales.

• Stronger Customer Relationships: Full access to customer data allows you to offer a more personalised experience, increasing customer loyalty and retention.

• Increased Brand Visibility: Customisable branding on your own platform lets you showcase your restaurant’s identity and promotions, standing out from the competition.

• Greater Control: From the ordering process to delivery, Plat360form gives you complete control over the customer experience, helping you maintain high standards.

• Reduced Reliance on Third-Party Platforms: Running your own delivery service reduces dependence on external platforms, allowing you to minimise external risks.

With Plat360form, your restaurant can regain control of its delivery service, keep more of its profits, and enhance customer loyalty—without relying on third-party platforms.

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